Marvel Technology Group Pty Ltd (ABN 30 161 567 371), trading as Marvel IT (“Marvel IT”, “we”, “us” or “our”), is committed to protecting your privacy. This policy explains how we collect, use, store and disclose your personal information when you visit our website at marvelit.com.au, contact us, or use our services. We handle personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
Who we are
Marvel IT provides IT support, web design and cybersecurity services to businesses on Sydney’s Northern Beaches and surrounding areas. We are the entity responsible for the personal information we collect through our websites and services. If you have any questions about this policy, you can reach us using the details in the “Contact us” section below.
Information we collect
The personal information we collect depends on how you interact with us. It may include:
- Your name, business name, email address and phone number — for example, when you complete our contact form, email us, or call us.
- The content of any message or enquiry you send us.
- Records of our correspondence and the services we provide to you.
- Technical information about your visit, such as your IP address, browser type, device, the pages you view and how you arrived at our site. This is collected automatically through cookies and analytics tools.
We do not knowingly collect sensitive information (such as health or financial details) through our website. Please don’t send us sensitive information unless we specifically ask for it.
How we collect your information
We collect personal information in two main ways:
- Directly from you — when you fill in a form, email or phone us, or engage us for a service.
- Automatically — through cookies and analytics when you browse our website (see “Cookies and analytics” below).
Where it is reasonable and practical, we collect personal information directly from you. Sometimes we may collect it from a third party, such as a referral or a publicly available source.
How we use your information
We use your personal information to:
- Respond to your enquiries and provide quotes.
- Deliver, manage and improve our services.
- Communicate with you about your account, our services and support.
- Send you information we think may interest you, where you have agreed to receive it (see “Marketing and your choices”).
- Understand how our website is used so we can improve it.
- Meet our legal and regulatory obligations.
Cookies and analytics
Our website uses cookies — small text files stored on your device — to help the site work properly and to understand how visitors use it. We use Google Analytics to collect anonymous, aggregated information such as the number of visitors, the pages they view and the time they spend on the site. This helps us improve the website.
You can control or delete cookies through your browser settings, and you can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on. Turning off cookies may affect how parts of the website work.
Disclosure of your information
We do not sell your personal information. We may share it with trusted third parties who help us run our business and deliver our services, including:
- Our website hosting and IT service providers.
- Analytics providers such as Google.
- Email and communication platforms we use to correspond with you.
- Professional advisers, where needed.
- Government or law enforcement bodies, where we are required or permitted by law.
We only share what is needed, and we expect these parties to handle your information consistently with this policy and the law.
Overseas disclosure
Some of the providers we use — including Google — store and process data on servers located outside Australia. Where your personal information is disclosed overseas, we take reasonable steps to confirm it is handled in line with the Australian Privacy Principles.
Storing and securing your information
We hold personal information in a combination of secure electronic and, where relevant, physical systems. We take reasonable steps to protect it from misuse, loss, unauthorised access, modification and disclosure — including access controls, secure systems and staff awareness. No method of transmission over the internet is completely secure, so we cannot guarantee absolute security, but we work hard to protect your information.
How long we keep it
We keep personal information only for as long as we need it for the purposes described in this policy, or for as long as the law requires. When we no longer need it, we take reasonable steps to delete or de-identify it.
Accessing and correcting your information
You have the right to ask for access to the personal information we hold about you, and to ask us to correct it if it is wrong or out of date. To make a request, contact us using the details below. We will respond within a reasonable time. There is normally no charge, though we may recover reasonable costs for some requests. We may need to verify your identity first.
Marketing and your choices
From time to time we may send you information about our services that we think may be useful. You can opt out at any time by using the unsubscribe link in our emails or by contacting us directly. We will not send you marketing if you have asked us not to.
Making a complaint
If you think we have mishandled your personal information or breached the Australian Privacy Principles, please contact us first so we can try to put it right. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Links to other websites
Our website may contain links to other sites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before sharing any personal information.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the “Last updated” date at the top. We encourage you to review it occasionally.
Contact us
If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch:
- Marvel Technology Group Pty Ltd, trading as Marvel IT
- ABN: 30 161 567 371
- Email: jacob@marvelit.com.au
- Phone: +61 413 692 829
- Website: marvelit.com.au