About 80% of issues with computers can be fixed remotely.
Remote support allows us to fix issues with your computers without having to come on site. This means faster response from us and much quicker turn around time, so you can get back to business.
What is remote helpdesk support?
Remote desktop support allows us to take over your computer from another location using specialised software and a high speed Internet connection. We can do everything you can do from in front of the computer, yet we are miles away in our office!
Benefits of Remote Computer Support:
Since we don’t have to book in a time to drive out to your location, you don’t have to sit around waiting for us.
Remote computer support saves companies time and money not having to wait for us, or pay call out fees etc (we don’t charge them anyway).
If you call or email us with a problem, more often than not we can fix it straight away, getting you back to work in no time.
Remote computer support doesn’t require any travel time, petrol, tolls etc so it works out cost effective for us, and we can hand on the discounts to you by offering cheaper rates.
Remote computer support goes hand in hand with phone support to offer lightning fast response and resolution.
Don’t trust people on your computer? No problem! You can view everything we are doing right on your own screen, so you can keep an eye on things.
Is it safe?
Absolutley. We use various types of software to connect to your computer depending on the situation. All software packages are safe, and do not compromise the security of your computer. All connection types need some sort of authentication (either usernames, ID’s or passwords) in order to connect to your computers. This eliminates the compomisation of your workplace security dramatically, keeping you safe, secure and giving you the peace of mind you need.
What can’t you do through remote support?
We cant fix hardware issues over the Internet, or put in things like DVDs into the computer. That’s why we have you at the other end to help us!
Remote computer support is offered to all businesses regardless of their location. Remote support works nationally and internationally giving businesses the freedom and support, no matter where they are.