MANAGED IT SUPPORT PACKS

We are proud to offer our clients managed services at a fixed price, to keep costs down and quality of service high. Being a managed services provider has allowed us to offer end to end solutions for our customers for fixed prices that suit all sizes of businesses.

Marvel IT is able to provide different levels of support, based on your businsses needs. We have three support packs available, and these can be customised to meet your requirements. Choosing the level and type of services you need, means you don’t pay for the ones you don’t.

Please click on the names of the included services to find out more.

Key Benefits choosing a Managed IT Support Pack:

  • Fixed cost IT Support means no budget blowouts
  • Get the IT support that suits your business, nothing more, nothing less
  • No Contracts! We feel that our service alone will keep you with us, not a 12 month contract
  • The option to upgrade or downgrade services any time, with no penalties

Included Starter Care Pack Super Care Pack Super Care Pack Plus+
How it works Great for Small Businesses that need the support when trouble occurs. Only pay for what you use! A Care pack that offers monthly maintenance, reports and a fantastic level of support for your business for a FIXED PRICE. The cream of the crop support pack offers unlimited support and ensures the best of everything for a fixed price.
On Site Support Y Y Y
Remote Support Y Y Y
Email / Ticket Support Y Y Y
Scheduled Monthly Maintenance N Y Y
Anti Virus Management N Y Y
Hardware/Software Discounts Y Y Y
Business Hours Support Y Y Y
Out of Hours Support N Optional Y
Monthly Details Report N Y Y
Service Level Agreement N Y Y
Unlimited Remote Support N N Y
24×7 Desktop Monitoring N N Y
24×7 Server Monitoring N Y Y
Backup Monitoring Optional Y Y
Desktop and Server Patching N Y Y
Server Management N Y Y
Optional Extras
Website/Email Hosting Optional Optional Optional
24×7 Support Optional Optional Optional
Out of Hours Maintenance Optional Optional Optional
Vendor Management Optional Optional Optional

Our care packs are not the be all and end all of what we offer. If you see a service on this list that your business needs, we can offer it to you as a standalone product. Our service packs are easily customisable to meet your requirements, no matter how big or small.

If you would like to talk further about a particular pack or service please do not hesitate to contact us via email or phone, we would love to help.